SHIPPING

 

Free Shipping is calculated based upon your order subtotal; taxes do not count toward the Free Shipping total.

Please allow 7-10 days for shipping as all items are made-to-order. Delivery times displayed at checkout reflect the estimated time it takes for your order to arrive AFTER being shipped.

 

PRODUCT AVAILABILITY

Send us an email at info@kwameadusei.com

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution.

RETURN/EXCHANGE POLICY

At Kwame Adusei, we maintain a very high level of quality assurance. It is our primary focus to make sure you are completely satisfied. If you are not satisfied with your order for any reason please send us an email at info@kwameadusei.com.

All items will only be eligible for store credit or exchange. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you store credit or an exchange.

All of your items must be unused and in the same condition that you received it with the tags still attached.

Non-returnable items:

• Sale or Discounted items

You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return and offer you an exchange or store credit. Product must be exchanged for something of equal or greater value. No refunds will be permitted. 

 

SHIPPING DELAYS

For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us info@kwameadusei.com